Frequently Asked Questions

Frequently Asked Questions (FAQ)

DELTA Product Information

Where is DELTA produced?
All BrainLuxury products are produced in Munich, Germany 🇩🇪, where we have our own purpose-built production facility.
Does DELTA contain gluten?
No, DELTA does not contain gluten.
Is DELTA vegan?
None of the ingredients in DELTA are derived from animal sources. Delta itself is plant-based.
What ingredients are in DELTA?
Please visit https://brainluxury.com/products/delta for detailed information.
Is DELTA patented?
The patent for the formula of DELTA has been submitted for review and approval and is pending.
Is DELTA FDA-approved?
The DELTA formula and label follow FDA guidelines. The FDA itself does not approve dietary supplements, but rather regulates them as food products.
Do I need to take DELTA with food?
You can take DELTA with or without food.

Sustainability

Is DELTA recyclable?
All BrainLuxury products are recyclable. Our formula is packaged in recycled PET (rPET) bottles.

Shipping and Returns

What are your shipping timing/policies?
All of our products are shipped with free 2-3 business day shipping (unless express shipping is requested at the time of checkout).

Our fulfillment center processes all orders on Monday, Tuesday, and Wednesday.

Any order placed after 12 pm EST on Wednesday will be shipped the following Monday.
Do you ship to P.O. boxes?
No, due to the special way our products are transported (cold shipping) we do not ship to P.O. boxes.
Do you ship internationally?
At this time, we ship our products only within the United States. If you would be interested in a delivery to a different country, please get into touch with us under info@brainluxury.com.
Do you ship to Hawaii, Alaska, and Puerto Rico?
Yes, we can ship our products to all 50 states. However, shipping to Hawaii, Alaska, and Puerto Rico will require an additional fee.

Storage and Handling

My product is no longer cold. What should I do?
Our products are shipped cold. Upon delivery please refrigerate your shipment. If there was a delay until refrigeration or the product arrived warm, please contact us at info@brainluxury.com.
How should I store my products?
Please place the products in the refrigerator upon arrival. Every bottle contains a best before date. Once a bottle has been opened, consume it within two days. For best results, shake the bottle for 5-10 seconds to activate and drink the entire bottle at once.
I have a hard time drinking cold things. Can I leave DELTA out on the counter to bring it up to room temp before drinking it?
You can take it out of the fridge one hour before consumption to allow it to get to room temperature if you wish.
Is it okay if the the contents look cloudy?
Our product contains a mixture of juice and oils so it is typical to see different layers. We recommend shaking the vial well for at least 5-10 seconds before consumption for optimal taste and results.
Can I travel with the product in my carry-on baggage on a plane?
Our vials is 2 fl.oz, which falls under TSA guidelines for traveling with liquids in your carry-on. Please be mindful of your travel time and use a well-insulated container to keep your products chilled.

Account and Subscription

How do I update my billing/shipping information?
You may manage your billing and shipping addresses along with your payment method in your account.
I am unable to log in on the website. How do I reset my password?
If you have a registered account, please click on the “Sign In” button at the upper right hand corner of our homepage. Click on “Forgot My Password” and enter the email address associated with your account to receive a password reset email.
When will my credit card be charged?
You are billed every 4 weeks when your subscription renews, using the payment method you have on file. You may view, change, or pause your next shipment date and manage your settings in your account.
What is your return policy?
Due to the nature of our products being consumable, we cannot accept returns unless they arrive in a state unfit for consumption. If this is the case, please contact us.
We offer a 14-day money back guarantee on our DELTA Test Box for new customers only. If you are unsatisfied with DELTA after completing the seven-day test program, please contact us.
Can I make changes to my order once it has been submitted?
We can try to update certain changes to your order like product quantity and address changes if you contact us within 2 hours of placing your order. Due to our quick turnaround with processing orders, we cannot guarantee that your request can be fulfilled.
Why did I only receive half of my bottles after placing an order for a 30-box of DELTA?
In order to provide the freshest ingredients to our customers, we ship our 30-box in two separate packages. The first shipment you receive will contain 20 bottles of DELTA and the next box you receive approximately two weeks later will contain the remaining 10.